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Assistance

How can Mercy Logistics serve you?

Our service is simple: we aim to facilitate your work by locating, collecting, storing and managing donated equipment and shipping it to verified project(s) at competitive rates

Our standard procedure is as follows:

  • Once your application has been verified and approved, we make an offer to your project from the goods we have available in stock.
  • We notify you of transport costs (including any/all handling costs) - all of which will need to be covered by you.
  • Once payment has been received, we organise the loading and transportation/shipping of the resources to your project.

In occasions where we don’t have required goods in stock, we will seek to locate them for you (please be aware that this will affect timescales).

*The goods we offer are donated freely by Mercy Logistics to recipient projects.

However, please be aware that a handling charge is included (on a per item/per load basis) – to contribute towards the costs we incur and to enable us to continue doing this!

Transport/Shipping:

  • If you wish to organise the transportation yourselves, we are very happy for this to happen – but please be aware that we will only release the goods for transport once all handling charges have been received.

  • If you have the resources/goods available, we can organise the direct transportation of goods to your projects.

For more information on our Transport and Shipping capabilities, please view the ‘Shipping’ page.

Application process:

How do you apply for our help?

Due to the nature of our relationships with and commitments to donors, there is a verification process that we require of possible recipient projects, in order for us to commit to serving your work.

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or via the Contact page for an application form.

We look forward to hearing from you and partnering with you to help those most in need - and to helping to create long lasting transformation through local communities across the developing world.

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